GiftFix Privacy Policy
GiftFix (“the App”) is a Shopify app provided by Entafix (“we”, “us”, “our”) that lets merchants create, schedule, track and manage Shopify gift cards in bulk. This policy explains what information the App collects, how it is used, and the choices available to merchants and their customers when the App is installed on a Shopify store.
1. Information we collect
When a merchant installs the App, Shopify gives us access to certain store data through the Shopify API, limited to the permissions the merchant approves. We collect and store:
- Store information: the shop domain, store name, the merchant’s contact email address, subscription plan and the API access token Shopify issues for the App.
- Gift card data: gift cards created or managed through the App, including codes, initial and remaining balances, currency, expiry dates, notes, status, batch settings and schedules.
- Recipient information: when a merchant chooses to assign gift cards to customers (for example by uploading a CSV file), we process the recipient’s email address, an optional name and the gift card message, and we look up or create the matching Shopify customer record so Shopify can deliver the gift card.
- Order usage data: order identifiers, order dates and amounts for orders in which a gift card issued through the App was used, so merchants can see redemption reports.
- Support communications: messages and contact details a merchant sends us through the in-app chat, contact form or email.
We do not collect payment card details. App subscription charges are processed by Shopify.
2. How we use information
- To provide the App’s features: creating gift cards, assigning them to recipients, adjusting balances, scheduling top-ups, and reporting balances and redemptions.
- To keep gift card balances and usage in sync with Shopify.
- To manage the merchant’s subscription and plan limits.
- To provide customer support and to notify merchants about important changes to the App.
- To keep the App secure, prevent abuse and troubleshoot problems.
We do not sell personal information, and we do not use merchant or customer data for advertising.
3. Sharing and service providers
We share information only as needed to operate the App:
- Shopify, to create and update gift cards and customer records in the merchant’s store. Gift card notification emails to recipients are sent by Shopify.
- Hosting providers that run our servers and databases (Fly.io and our virtual private server provider).
- Crisp, the live chat tool we use for in-app support.
We may also disclose information when required by law, or to protect our rights, our users or the public.
4. Data retention and deletion
We keep store and gift card data while the App is installed so merchants can manage and report on their gift cards. When a merchant uninstalls the App, the access token stops working. Following Shopify’s shop/redact request, sent 48 hours after uninstall, we delete that store’s data from our database. Customer-level data is deleted or provided on request through Shopify’s customers/redact and customers/data_request privacy webhooks.
5. Your rights
If you are in the European Economic Area, the United Kingdom, California or another region with data protection laws, you may have the right to access, correct, delete or move your personal information, or to object to its processing. Merchants can make requests directly to us. Customers of a store that uses GiftFix should contact the merchant first; the merchant controls that data, and we process it on the merchant’s behalf and will help the merchant respond.
6. Security
Data is sent over encrypted HTTPS connections. Access to our servers and databases is restricted, and access tokens are used only to call the Shopify API for the store that issued them. No system is completely secure. If you think you have found a security issue, please contact us at [email protected].
7. International transfers
Our servers may be located outside your country, including in the United States and the European Union. When we transfer data internationally, we take steps to protect it as described in this policy.
8. Changes to this policy
We may update this policy from time to time. When we do, we will change the “Last updated” date above and, for significant changes, notify merchants in the App or by email.
9. Contact us
If you have questions about this policy or about how your data is handled, please contact us at [email protected].